Hachi Sushi Rockford

Ki Ra 3 months ago

What started as a dine in experience turned into a to go order very quickly but only because the employees clearly aren’t capable of communicating respectfully the place is beautifull but small ... I was told I couldn’t get my money back after asking for a refund after the employee “Anna” rolled her eyes and clearly had an attitude because I asked for a water cup instead of the fountain drink I had ordered because the drink options they had weren’t what I had in mind … I apologized for not paying attention before ordering but both employees at the counter were clearly upset about me asking for a refund. The employee “Ryan” made about 4-5 calls and informed me there was no manager on site and he had to talk to somebody about refunding my money for the order after waiting about 10 minutes and going back and forth with him about the refund I told him to just pack the order to go and I would just take a bottle drink since it wasn’t possible to get my money back ... THE FOOD WAS TERRIBLE LITERALLY TERRIBLE . I was told the “6pccrab egg rolls” had cream cheese and crab only with mango sauce over them got them and it was ONE EGG ROLL CHOPPED INTO 6 PIECES WITH MORE THEN JUST CRAB AND CR

Roxanne Cisneros 7 months ago

Good food and served quickly but the atmosphere is pretty awkward. It's really pretty inside but the front greeter seems to malfunction if you respond with something other than just hello. First time there my fiance tried to tip in cash and the the cashier got really confused and tried to refund the entire order instead. I probably will continue going back but for pickup only.

Trisha Homeyer 8 months ago

Everything was amazing! Service. Food. We will be back. Try the Sundae Roll, Spicy Chicken Roll and Scorpion Roll! Best sushi 🍣 I have had

Jim Meacham 10 months ago

Loved this place and great sushi, Tuna was a dark red and the presentation was great for just a single order. Nice place to sit, small place, but accommodating and a lot of take out orders. You order up front and they bring to your table. Price was fair for sushi, mine was $50 for a big order for one person including my ice tea. I was going to ding them for no fresh wasabi on my beautiful bridge, but I found packets on the table. Better than nothing right? This shocked me because it was the strongest wasabi I have ever had and great flavor. I am getting these at home! Friendly service and seemed to be really attentive especially with all the takeout. I wish I lived closer, this would be a favorite.

Brady Shaw a year ago

Quick service, nice atmosphere, and delicious food. I got the salmon poke bowl, delicious! Will return if I'm in the area again. Only complaint is that we were charged for eel sauce after ordering 3 bowls and tipping (75c for a small container). Overall good experience, would recommend.